http://www.youtube.com/watch?v=XtJv4QXE0RA Earlier this year I presented at Henley Business School's annual KM Forum event, on the subject of "Lessons Earned". They kindly recorded the event, and I have finally got around to editing and posting a ten minute excerpt on YouTube.

Watch it to discover:

How Lessons Learned are like the Higgs Boson particle...
How project lessons are like a leaky bucket...
Why frequently asked questions aren't frequently right...
Why captured knowledge is like a dead butterfly collection...
How 'not hiding' is different to sharing...
And why curiosity is good for business, even if it is bad for cats!