What is Knowledge Management?
We once heard knowledge management likened to herding cats. Stop for a minute and imagine yourself
in a large room - or even a field - full of cats, trying to herd them towards one corner.
Not going well, is it?
So if you canít herd cats, how could you get them to do what you want? You might suggest providing scratching-posts, saucers of milk, warm fires and balls of wool - components that go to make up the right environment.
That is exactly the view we take when thinking about knowledge management.
You canít manage knowledge - nobody can.
What you can do is to manage the environment in which knowledge can be created, discovered, captured, shared, distilled, validated, transferred, adopted, adapted and applied.
In order to create an environment within which knowledge rapidly flourishes we need:
ē the right conditions: a common reliable infrastructure and an organisation willing be entrepreneurial;
ē the right means: a common model, tools and processes;
ē the right actions: where people instinctively seek, share and use knowledge; and
ē the right leadership: where learning and sharing is expected and role-modelled.