Knowledge
Management
Management
Have you ever been given a challenge and felt that
"someone must have faced this before", but ended up solving it alone?
Do you work in an organisation that seems to reinvent
the wheel and repeat mistakes?
Have you ever wondered why teams of intelligent people
can be reluctant to learn and share what they know?
These are the kind of challenges that knowledge management addresses.
As we wrote in Learning to Fly, "knowledge management" isn't necessarily
the best label. If you think about it, it's an oxymoron. Nobody can really
manage knowledge - it has a frustrating habit of staying in people's heads!
What you can do, is to create an environment where:
"someone must have faced this before", but ended up solving it alone?
Do you work in an organisation that seems to reinvent
the wheel and repeat mistakes?
Have you ever wondered why teams of intelligent people
can be reluctant to learn and share what they know?
These are the kind of challenges that knowledge management addresses.
As we wrote in Learning to Fly, "knowledge management" isn't necessarily
the best label. If you think about it, it's an oxymoron. Nobody can really
manage knowledge - it has a frustrating habit of staying in people's heads!
What you can do, is to create an environment where:
- people are willing to ask for help,
- people network and collaborate to tackle problems,
- technology helps people to find expertise and information instantly,
- lessons learned are really learned - not just "lessons identified"
- people take the time to learn before, during and after activties - because they see the benefits
- leaders reinforce this through their actions and words
Knowledge Management & Organisational Learning Change Management Performance Improvement Benchmarking
Organisational
Learning
Learning
"Chris brought positive, independent challenge to our KM Strategy work at the Carphone Warehouse. His breadth of experience helped us to see new possibilities, and inspired us to us to get after them."
Nicky Gibbs, Head of Knowledge Management, The Carphone Warehouse
Nicky Gibbs, Head of Knowledge Management, The Carphone Warehouse
"Working with Chris brought the information team a renewed enthusiasm to promote the importance of knowledge management."
Gwenda Sippings, former Director of Knowledge Resources at HM Revenue and Customs
Gwenda Sippings, former Director of Knowledge Resources at HM Revenue and Customs
"Chris's deep understanding of knowledge management approaches made a real difference to our Healthcare Associated Infection programme, transferring a number of valuable tools and approaches from the private sector into the work of the NHS Institute."
Dr Gillian Granville, NHS Institute for Innovation & Improvement
Dr Gillian Granville, NHS Institute for Innovation & Improvement
I can help you by:
Benchmarking your current performance to establish the best areas for improvement, finding the quick wins and the longer-term changes.
Working with your people to develop a KM strategy which underpins your business strategy, delivering tangible benefits.
Giving you options for bringing about the change in culture that you need.
Introducing simple processes for learning - before, during and after activities. This could involve experiential training, and the provision of a "learning toolkit".
Developing and nurturing effective communities and networks.
Using creative and engaging ways to capture and structure knowledge; without reliance on expensive technology.
Identifying the necessary leadership behaviours for knowledge-sharing and motivating your senior team to act as role models.
Embedding knowledge management into your processes and culture, so that it doesn't feel like a "bolt-on" activity.
Advising on KM-related technologies which connect people with people, not just with information.
Benchmarking your current performance to establish the best areas for improvement, finding the quick wins and the longer-term changes.
Working with your people to develop a KM strategy which underpins your business strategy, delivering tangible benefits.
Giving you options for bringing about the change in culture that you need.
Introducing simple processes for learning - before, during and after activities. This could involve experiential training, and the provision of a "learning toolkit".
Developing and nurturing effective communities and networks.
Using creative and engaging ways to capture and structure knowledge; without reliance on expensive technology.
Identifying the necessary leadership behaviours for knowledge-sharing and motivating your senior team to act as role models.
Embedding knowledge management into your processes and culture, so that it doesn't feel like a "bolt-on" activity.
Advising on KM-related technologies which connect people with people, not just with information.
Relevant Articles for downloading
Seven deadly knowledge-sharing syndromes!
Knowledge management, the next generation.
Engaging leaders in knowledge management.
Seven deadly knowledge-sharing syndromes!
Knowledge management, the next generation.
Engaging leaders in knowledge management.
Reinventing the wheel...
